At Style Lux Extensions, we are committed to maintaining the highest standards of quality, hygiene, and customer satisfaction. Due to the nature of hair extension products, all refund and exchange requests are reviewed in accordance with the policy below.

Returns for Store Credit

Exchanges or returns for store credit on unopened, unused hair may be requested within 7 days of delivery and are subject to a 10% restocking fee.

Products must be returned in original packaging and in unused, unaltered condition to be eligible.

Exchanges

If your item qualifies for exchange, the customer is responsible for return shipping costs. Once the returned product has been received and inspected, exchange options or store credit will be issued as applicable.

Non-Eligible Items

The following items are not eligible for refund, return, or exchange:

  • Opened products
  • Used or worn hair extensions
  • Altered, colored, washed, or customized products
  • Final sale items
  • Products returned outside the approved return window

Damaged or Incorrect Orders

If you receive a damaged item or an incorrect order, please contact our team promptly with your order number and photos, where applicable so we can review and assist.

Processing Time

Approved exchanges or store credit requests may require processing time after the returned item is received and inspected.

Policy Updates

Style Lux Extensions reserves the right to update this Refund / Exchange Policy at any time without prior notice.

Need Assistance?

Questions about your order, return, or exchange? Please contact us at support@styleluxextensions.com. We’ll be happy to assist you.